Hear from our guests about their stay from 504 verified guest reviews
93%of our guests
recommend this hotel
Absolutely magnificent stay.
From the welcome while checking in to every step of the stay, staff had been absolutely top-class. Had flight delay due to volcano eruption, concierge and other staff were very supportive and helped in every way possible.
Beautiful beach, although not private, but feels so due to the setting. Do go early to get the beach chairs, or try the less crowded area near Melia hotel. Only 3/4 hotels share the beach, but still good privacy. Water clear. Beach baby friendly once the waves slow down a bit. My little one enjoyed a lot.
Food was ok, nothing wow, even Arwana restaurant. Breakfast should b in Benyubiru restaurant due to space and offers. Kulkul was quite good, Cornerstone also. Room service was a let down.
Room was a bit tired looking, but still had all the luxury collection's usual comfort. Very big space to move around.
Resort wonderfully maintained. Although seems a bit old, doesn't feel shaby at all. The overall setting makes it feel very cozy.
Pool very good. Didn't use the lagoon, but that seemed nice as well.
DEFINITELY FAMILY FRIENDLY with everyone very attentive to your kid's needs.
Would love to come back soon.